Re: Problem tracking systems

[amoco.com">tank]

There are quite a few now, after a dearth of them.....

Quintus WorkPro has Prolog expert system front-ending Informix.
We've used it for a while.  It is customizable using some fairly slick 
tools developed by Quintus.  It is X-motif based, works fine with OW-3.x
and has been very useful for us for tracking problems and making a case
for our existence.

One rather slick setup that is available is to have multiple instances of
WorkPro in a corporation and have them keep in sync.  Intel is doing this
now between Haifa Israel and Silicon Valley.  HP supposedly uses WorkPro
also.

WorkPro is working on PC's and Mac, as long as they have X.  Should work
on VMS too.

It includes a reportwriter that allows most SQL type queries to the prolog
and to the RDBMS.

Quintus has eval copies available also.  Fairly intuitive interface, unless you
find some of the bugs as we have in their 1.x release (they are now at 2.x).

Another group, in too much of a hurry IMHO, purchased Apriori.  It does the
job but you are locked into the vendor's idea of how to do things.  The group
isn't really that happy with it.  Limited capacity, high cost, etc.

I have received literature on NetLabs and Remedy, but I don't know anything
about them.  And then there is BugTraq.  It has been around the longest, but
I haven't been able to get my management to do much about this until just
last year.....  Been budgeted for this stuff for 4 years, and just found 
something last year.  Sigh.