Re: Old survey on ratio of staff to users

[Jim Schroeder <pnl.gov">jo_schroeder]

> 
> Sometime ago SAGE or USENIX (or someone in this context) conducted a
> survey about the ratio of support staff to number of users at a site.
> All I remember about the results where that they where inconclusive.
> Still I would to show the results to someone and can't find the copy
> which I thought I keep. If someone remembers this survey and can
> mail me the results I would appreciate it.
> 
> thanks in advance,
> Dan R.
> readingcs.utah.edu
> 

There is an interesting (old) article regarding this subject in the
IBM Systems Journal, Vol 31, No 3, 1992 titled "Project Athena:
Supporting distributed computing at MIT".  The authors present a model
for determining the number of system administrators needed based
on the number of workstations, users, applications, licenses, etc.
The framework of the model can be adapted to fit specific situations
(with unknown accuracy).

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        Jim Schroeder          Battelle, Pacific Northwest Laboratories
        jo_schroederpnl.gov   M/S K1-87
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