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Re: User Survey (SUMMARY)
Thanks for all the responses! Here is what I received.
It's <8K so I thought I'd send it to the whole mailing list.
Here are 3 responses. Another one is being sent to me
via physical mail, so I can't forward that one as easily.
Thanks to all that responded!
--tal
From: "Paul M. Moriarty" <pmm
cisco.com>
Message-Id: <199408101846.LAA00609moriarty-ss2.cisco.com>
Subject: Re: User Survey
Date: Wed, 10 Aug 1994 11:46:18 -0700 (PDT)
Tom Limoncelli writes:
>
> I'm trying to develop a survey to send out to my
> users that will determine what the users are/aren't
> happy about, what their needs are, etc.
>
> Does anyone have a sample survey that they use that they
> can pass on?
>
Here's one I used a while back:
A. Which best describes your title? --> _____
A - Director
B - Manager
C - Staff
B. Which group do you work in? --> _____
A - Tom Daly
B - Karen Miyahara
C - Frank Marshall
D - Sean Murphy
E - Don Redmond
F - Greg Satz
G - Anthony Scampavia
C. How long have you worked in the
Engineering Department here at Cisco? --> _____
Please fill in the blanks below with the appropriate number:
Very Somewhat In the Somewhat Very Not
Dissatisfied Dissatisfied Middle Satisfied Satisfied Applicable
1 2 3 4 5 n/a
SYSTEMS
1. System access and availability ___
2. Network access and availability ___
3. Performance and response time while using the systems ___
4. Data integrity (e.g. lost files) ___
ECS STAFF
5. Ease of reaching knowledgeable personnel ___
6. Technical skill level of the ECS personnel ___
7. Courtesy of the ECS personnel ___
8. Communication during problem resolution ___
9. Timely resolution of problems ___
10. Meeting committed project schedules ___
11. Receptiveness of ECS personnel to input from user community ---
GENERAL
12. Overall satisfaction with ECS group ___
What specific improvements would better meet your computing requirements?
Do you have any other comments?
Date: Wed, 10 Aug 1994 13:04:18 -0600
From: Sherwood Botsford <sherwoodspace.ualberta.ca>
Subject: Re: User Survey
Hmm.
Don't have one. I spend a significant amount of time wandering
around watching people work, and occasionally suggesting something to them.
But...
1. What do you do most? You can give 10 points to any one, or
combination of the items below: (That is, if you spend all day in
FrameMaker give Formating Text all 10 points. If you use mail a bit, then
give it 1 point, and Formatting only 9)
Editing Text (Wordstar, VI, emacs, Microsloth Word...)
Formatting text (Quark Express, FrameMaker, PasteUp, TeX...)
Email (mail, elm, pine...)
News (tin, rn, nn ...)
File transfer
Unix geek commands. (cat, sed, awk,...)
2. What aggravates you most about the system?
3. What's the single most important improvement to you that you'd
like to see.
4. Do you have any IWIC's (An IWIC is an "I wish I could")
5. What parts of your job do you *not* use a computer for?
6. How often do you use the following:
Gluestick to stick stuff together before photocopying.
Run down the hall to get/send a fax
Print up a rough draft for other people to scribble on.
...
Intent of these last two questions is to identify areas where
people can use computers more effectively.
On Wed, 10 Aug 1994, Tom Limoncelli wrote:
> I'm trying to develop a survey to send out to my
> users that will determine what the users are/aren't
> happy about, what their needs are, etc.
>
> Does anyone have a sample survey that they use that they
> can pass on?
>
> Thanks,
> Tom Limoncelli
> talbig.att.com
>
=> Sherwood Botsford sherwoodspace.ualberta.ca <=
=> University of Alberta Lab Manager, Space Physics Group <=
=> tel:403 492-3713 fax: 403 492-4256 <=
From: Christine.QuinnEE-CF.Stanford.EDU
Message-Id: <199408101918.AA24984Gordon-Biersch.Stanford.EDU>
Subject: Re: User Survey
Date: Wed, 10 Aug 94 12:18:06 -0700
Tom-
Here's something I created, but alas, never used - the idea
to survey computer users in the School of Engineering here
was squelched before it could make it's debut.
You are welcome to use whatever part you think is worthy.
-------- cut here --------
To answer this questionnaire delete the lines with the answers that
don't apply to you, leaving the ones that do. Fill in blanks as appropriate.
=========================================================================
A. USER PROFILE
=========================================================================
1. Name
2. Location (building and room)
3. Status?
Faculty
Staff
Student
Visiting Scholar
Other ___________
4. To what extent do you consider yourself computer-competent in your
discipline?
not a computer user
new user
average (normal job duties)
experienced (advanced functions)
5. How many years have you been a computer user?
none
less than one year
one to three years
more than three years
6. What percentage of your school/job responsibilities rely on or
interact with computing?
0%
1-25%
26-50%
51-75%
76-100%
7. Do you see this growing? Yes No don't know
8. If yes, by how much in the next five years?
0%
1-25%
26-50%
51-75%
76-100%
Don't know
=========================================================================
B. COMPUTER USAGE PROFILE
=========================================================================
1. Which kinds of machine do you currently use? (may leave more than
one)
UNIX workstation on your desk
Public UNIX workstation
Macintosh on your desk
Public Mac
PC on your desk
Public PC
Terminal on your desk
Public terminal
Sierra or other central UNIX computer
Forsythe
Other __________________________
Not a computer user
(if not a computer user, answer B2 then go to C3)
2. Which of the following that you do not currently use, would help
you in your job? (may leave more than one)
UNIX workstation on your desk
Public UNIX workstation
Macintosh on your desk
Public Mac
PC on your desk
Public PC
Terminal on your desk
Public terminal
Sierra or other central UNIX computer
Forsythe
3. What types of applications do you use? (may leave more than one)
Email daily weekly monthly
Word processing daily weekly monthly
Spreadsheet daily weekly monthly
Graphics daily weekly monthly
Scientific (type________________) daily weekly monthly
Programming daily weekly monthly
Forsythe program (_________) daily weekly monthly
Other _________________________ daily weekly monthly
6. What peripheral hardware do you personally currently use? (may leave
more than one)
Local printer
Centralized printer
Local plotter
Centralized plotter
Scanner
Computer fax
Modem
Other _________________________
7. What peripheral hardware that you do *not* currently use would help
you in your work? (may leave more than one)
Local printer
Centralized printer
Local plotter
Centralized plotter
Scanner
Computer fax
Modem
Other _________________________
8. Is your machine connected to (may leave more than one)
SUNet
a TIP line(serial)/GANDALF
Apple Network
PC network
Modem
Not connected
Don't know
9. Would you like to have your machine connected to
(may leave more than one)
SUNet
a TIP line(serial)/GANDALF
Apple Network
PC network
Modem
Don't need connection
don't understand the advantage of networking
10. Of the computer systems you use, what system do you often need the
most help with?
Your own machine
Public mac or pc
Sierra
Other central UNIX machine
Forsythe
Public terminal
Network connection
TIP connection
11. Of the computer systems you use, what system do you need the least
help with?
Your own machine
Public mac or pc
Sierra
Other central UNIX machine
Forsythe
Public terminal
Network connection
TIP connection
=========================================================================
C. COMPUTER MANAGEMENT AND PLANNING
=========================================================================
1. Which machines do you manage (i.e. are you system administrator for:)
(may leave more than one)
your own machine
1-3 other machines
more than 3 machines (#____)
All of the dept's machines (#____)
2. If you do not manage your own machine, who does?
Department staff member
Student
Faculty member
Outside service (who ___________)
No one
Other ____________________________
3. If you plan for the purchase of computers in your area, with whom do
you normally coordinate such efforts?
4. If you don't plan for the purchase of computers in your area, who does?
(SKIP TO QUESTION D1)
5. Are you planning on adding new hardware (PC, MAC or workstation) to your
current environment:
In the next six months
In the next year
In the next five years
6. If you answered 16, what do you plan on adding?
PCs (number _________)
Macintoshes (number ______)
UNIX Workstations (number_________)
other (________________ number_______)
7. How many of the machines (in 6) will require SUNet connections? _______
8. How many of the machines (in 6) will require TIP connections? _______
9. How many of the machines (in 6) will require PC or MAC network
connections? _______
=========================================================================
D. TRAINING
=========================================================================
1. For which computer systems have you had training at Stanford?
IBM PC and applications
Mac and applications
UNIX (Sierra or other UNIX)
Forsythe and applications
Using a terminal
Networking
Other ____________________________
2. For which computer systems would you like to have training?
IBM PC and applications
Mac and applications
UNIX (Sierra or other UNIX)
Forsythe and applications
Using a terminal
Networking
Other ______________________________
3. What training would you like to see that is currently not offered?
=========================================================================
E. GENERAL SATISFACTION
=========================================================================
1. What do you like best about your computational resources?
2. What are your worst complaints about your computational resources?
3. Is there information lacking that would help you find ways to better
use your computer? If so, please describe.
4. Do you have access to all computer services you need, and if not
what additional services could you use?
=========================================================================
F. NEW TOOLS
=========================================================================
1. Which of the following would you be interested in?
Interactive Computer Video Technologies
Electronic Gradebook
Hypermedia Software
Multimedia Computer Systems
Instructional Software Development
Video Projection Systems
Geographical Information Systems
Computer Aided Design Software
Scientific Data Visualization S/W
Expert Systems Software
Simulated Neural N/W Software
Relational Database Management System
Scanned Course Notes
On-Screen Course Notes
Other _______________________________