Re: sage-members-digest V1 #249

["Chad H. Tudor" <chtudor@stanford.edu>]

:My experience with netapp has been all positive.

Mine has not.
I love the hardware, but the support staff and sales staff is less then
useful.

Currently our orginazation is in the midst of a 3 week long 'degraded'
mode because the techs are incompetent and know less about the F630 then I
do.

Were looking for NetApp to resolve the situation by Wensday or were going
to dump the device and switch to EMC products.

I'll write another note on the subject later once the situation has
improved.  I'll also clue everyone in as to if Network Appliance were able
to resolve the situation to our satisfaction and give the finer details
once I can give more time to correspondence. 

OBrecap:
	The hardware is bulletproof, I have not lost so much as a byte of
data our of 250gig.  The support is shite.

Regards
	
         
	 Chad H Tudor     System Administrator     Highwire Press
          chtudor@stanford.edu      http://highwire.stanford.edu