Well in the UK I've had mostly good experiences. The hardware is great - reliable and fast - and the support excellent if you get the right person. I particularly like having salesmen who really understand the product (technically) and how they are best used. Anthony Peg Schafer wrote: > Hello, > > I am so sorry to hear about your problems with NetApp, However, > I must say my experience has been quite the opposite! > > NetApp hardware is wonderful. Lots of good things to say there. > I have had many good experiences with their support over the years. > > As a matter of fact, they got one of their engineers out of bed > at 3am (!!! that is 3am their time) to look at a crash dump for me. > > In addition, they have called me telling me about a problem > they had discovered with a certain type of memory and searching their > records have discovered one of my systems had this memory and that they > were sending me new memory so NO PROBLEMS may bite me later. > > Whoa !!! I was impressed. Sun, DEC, etc. never did that for me! > (ps nope I do not have premium HW support - it is the cheapest possible - > parts swap) > > Cheers > --Peg > > ------------------------------------------------------------- > Peg Schafer peg@eecs.harvard.edu > Unix Systems Manager for EECS & Robotics > Division of Engineering and Applied Sciences > ESL, 40 Oxford Street, EECS Computer Support, Room 112 > Harvard University voice: 617-495-4927 > Cambridge, MA 02138-2901 fax: 617-496-5109 > -------------------------------------------------------------
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