Re: importance of computer support people

[Michael Rogero Brown <brownmic@plhp002.comm.mot.com>]

> 
> 
> On Thu, 13 Jan 2000 13:42:09 PST,
> 	DL Hilton <hilton@entelos.com> wrote:
> 
> > "These two were aimed at SUPPORT people, not IT buyers."
> > 
> > It has always been thus: advertisers will spend money to get in front of
> > those who make the purchasing decisions, but not those who have to make the
> > )*#$)*#)%*#% crap work once it's been bought.
> > [...]
> 
> Don't fret.  We're getting more important, as reflected in this NY
> Times article and this cartoon.  Never mind that the article
> describes lower level support people than the typical people on this
> list.  The point is the same.
> 
> By the way, this article was on the front page of the Times.
> 
> http://www.nytimes.com/library/tech/00/01/biztech/articles/05help.html
>

Interesting.  The article repeated implied that people at many companies
try to be good to their help desk people in part so they will get good 
service.  Most of the places I have been familiar with, most people seem to
treat the h-d people like dirt and yet expect excellent service despite the
poor way they treat them.  I have yet to figure out whether its the corporate
culture(s) or if some people have been raised to be rude...
 
> http://www.peterzale.com/helen/504.html
> 

Ah, Helen...

--
Michael Rogero Brown                  |  Disclaimer: I speak only for myself.  
Unix/NT Systems Support               |   Any opinions expressed are my own
Motorola, CGISS/CE                    |   and do not reflect the opinions of
email: emb021@email.mot.com           |   Motorola.