Re: NetAps vs EMC

[Peg Schafer <peg@eecs.harvard.edu>]

I love my netapps!  I have been running netapps here at EECS for
over 6 years.  They are *very* sturdy and run quite well.  I like the
service netapp provides.  Frankly, they are the best.  They have gone
to great lengths to provide service.  I've even had them call me up
to fix a possible problem.  They uncovered something and then went
thru all their records and then called everyone and fixed the bug!
Talk about pro-active!  The auto support e-mail feature is wonderful.
When a disk goes west the hot spare is activated, the auto-support
e-mail goes out and there is a call on my answering machine in the
morning telling me my new hot spare disk will be there shortly.  Then,
I just pull out the dead disk and stick in the new one!  No problems
no muss and NO down time.  I love how I can expand my netapps just by
adding disk shelves.  I love the .snapshot feature.  No more restores.
Saves me so much work!  We do backups to tape just once a week now...

I don't have an EMC.  Can't comment on them.

Cheers
--Peg