[SAGE] Looking for call management/helpdesk software

["William Bilancio" <wbilancio@bilancio.org>]

When I was a LISA in Philly. I attended a BOF of single admin shops.  A lot
of people talked about a certain software package for call management and
helpdesk support.  I can't remember the name of it and of course I now need
to set up a system to do this.

Here are my requirements:
Must work with MySQL
Run under Linux

Really those are all the requirements I need at this point.

So what are people using at there sites.  If you could let me know why you
picked the particular software and would you recommend it?

Thanks,

William Bilancio