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Re: [SAGE] Looking for call management/helpdesk software

To: William Bilancio <wbilancio@bilancio.org>
Subject: Re: [SAGE] Looking for call management/helpdesk software
From: "Bryan C. Andregg" <bandregg@loopback.net>
Date: Tue, 7 Jan 2003 09:39:20 -0500
Cc: sage-members@usenix.org
In-Reply-To: <001101c2b658$a1787ac0$472aa8c0@arorapc.com>
References: <001101c2b658$a1787ac0$472aa8c0@arorapc.com>
Sender: owner-sage-members@usenix.org
User-Agent: Mutt/1.4i

On Tue, Jan 07, 2003 at 09:25:29AM -0500, William Bilancio mailed:
> When I was a LISA in Philly. I attended a BOF of single admin shops.  A lot
> of people talked about a certain software package for call management and
> helpdesk support.  I can't remember the name of it and of course I now need
> to set up a system to do this.

I'd guess that you are talking about RT.

http://www.bestpractical.com/rt/
-- 
  Bryan C. Andregg
    http://www.loopback.net

  gpg  1024D/24BF71A9	D862 18C1 0B31 E09E 1180  D8DC 8FDA 4497 24BF 71A9

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References:
- [SAGE] Looking for call management/helpdesk software
  - From: "William Bilancio" <wbilancio@bilancio.org>

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