Re: [SAGE] Looking for call management/helpdesk software

[Chuck Yerkes <chuck+sage@snew.com>]

Quoting Pete Ehlke (pde@rfc822.net):
> On Tue, Jan 07, 2003 at 09:25:29AM -0500, William Bilancio wrote:
...
> I wasn't in Philly (rassn frassn job market frassn rassn), but I'm
> guessing folks were talking about RT: http://www.bestpractical.com/rt/
> 
> My one gripe with RT is the initial setup, which suffers a lot from the
> common open source affliction of "install these 42 modules from CPAN, a
> version of mod_perl that hasn't been offically released yet, two
> incompatible libc implementations, and the kitchen sink (but only the
> cast iron one, a ceramic sink won't work)". I understand that Jesse's
> been working on that issue lately, and once it's actually set up and
> running, RT is a dream.


Isn't this the job of /usr/ports/ (aka /usr/pkgsrc/)?

I know that /usr/pkgsrc (NetBSD's name for ports) should
work on Solaris and maybe even MacOS X but haven't used
them yet.

The lack of that is what kills me on Linux and Solaris ...
I'm spoiled by:
  cd /usr/ports/mail/mutt ;make install clean

and having mutt get installed.  Or postgres.  Or OpenLDAP. Or Cyrus IMAP.
Whatever the package, it's built from sources and in package management.