Re: [SAGE] Looking for call management/helpdesk software

[chris@telerama.com]

On Thu, 9 Jan 2003, Chuck Yerkes wrote:

> Quoting Pete Ehlke (pde@rfc822.net):
> > On Tue, Jan 07, 2003 at 09:25:29AM -0500, William Bilancio wrote:
> ...
> > My one gripe with RT is the initial setup, which suffers a lot from the
> > common open source affliction of "install these 42 modules from CPAN, a
> > version of mod_perl that hasn't been offically released yet, two
> > incompatible libc implementations, and the kitchen sink (but only the
> > cast iron one, a ceramic sink won't work)". I understand that Jesse's
> > been working on that issue lately, and once it's actually set up and
> > running, RT is a dream.
>
> Isn't this the job of /usr/ports/ (aka /usr/pkgsrc/)?

I don't think that a FreeBSD port exists yet for RT, but there is a
Debian package:

http://packages.debian.org/unstable/misc/request-tracker.html

I've only setup RT under FreeBSD, but I figured I'd pass this along
since the original post mentioned Linux as a requirement.

As a side note, I noticed that the Debian package allows you to use
either Postgres or MySQL.  Recently, I was considering switching from
MySQL to Postgres for our RT database.  I was persuaded otherwise
though after reading the rt-users mailing list.  Basically, Postgres
requires a bit more tweaking by the database administrator than MySQL
does if you want the same kind of performance.  According to the
author, you also have to use Postgres 7.2 -- RT isn't compatible with
Postgres 7.3 yet.  Goes right back to William's original gripe...  :)

You can find more information about this if you search the rt-users
archive for 'postgres'.  If you do want to use Postgres, I would
recommend checking out some of the clues in the rt-users list.

Cheers,
-Chris

--
Chris Tracy <chris@telerama.com>
Telerama Public Access Internet
Senior Network Engineer
http://www.telerama.com

>
> I know that /usr/pkgsrc (NetBSD's name for ports) should
> work on Solaris and maybe even MacOS X but haven't used
> them yet.
>
> The lack of that is what kills me on Linux and Solaris ...
> I'm spoiled by:
>   cd /usr/ports/mail/mutt ;make install clean
>
> and having mutt get installed.  Or postgres.  Or OpenLDAP. Or Cyrus IMAP.
> Whatever the package, it's built from sources and in package management.
>