Re: [SAGE] Looking for call management/helpdesk software

[Jim Hickstein <jxh@jxh.com>]

> FreeBSD has portupgrade...

> apt-rpm for RedHat

Hmm!  I didn't know about those.

But I doubt they address what apt-get dist-upgrade can do: I took a 
neglected Debian 2.2 "stable" machine (hadn't been touched for over a 
year), did "apt-get update" to prepare to upgrade it to 3.0 (by then the 
"stable" release), and did the dist-upgrade via ssh, with the machine 
running as a production web server.  (I announced an outage window, but in 
fact there were only a few seconds when things were off the air.)  Another 
ssh session used the new parent daemon, and I closed the first session.  I 
didn't reboot it until the following day, just for good measure.

Debian does a good job of dealing with this live-ugprade stuff, and doesn't 
assume you are sitting at the machine.  I am becoming a big fan of Debian.

But I should get back to work: I'm upgrading RT on this very host from 
1.0.6 (!!) to 2.0.15.  This is _much_ harder than upgrading the operating 
system, alas!