Re: [SAGE] to buy or not to buy service contracts

[Adam and Christine Levin <levins@westnet.com>]

On Fri, 10 Jan 2003, Jenn Sturm wrote:
> How does your shop run things? Do you buy the big service contracts? Or
> do you take the gamble and keep reserve funds around?

We're an Internet company (ecommerce) using Sun CPU for everything (we
have other company's tape backups and one third-party NAS box).

We have service contracts for everything.  Money may not be there when we
need to repair something, so we specify maintenance as part of the initial
bid.  Also, having a 1 hour response time for parts from Sun is truly a
wonderful thing.  :)

-Adam
Adam Levin      | After the stampede the artist Three Solid Frogs got to
New Jersey, USA | his feet, retrieved his brush from his nostril, pulled
                | his easel out of a tree, and tried to think placid thoughts.